How this country’s doctor embraced artificial intelligence

How this country’s doctor embraced artificial intelligence

I guess you can call me the country doctor. In addition to serving as Chief Medical Officer and practicing in an office in a small town in New Jersey, I co-own with my wife Keri an independent family care practice in a converted barn nestled in the hills and fields of New Jersey’s “horse country.” “.

AI may be dominating conversations in Silicon Valley and on college campuses, but you might be surprised to know that it’s changing things here in the country, too. I recently learned about a way to integrate AI into my workflow, and it has transformed my practice as a physician in just a few months.

I believe Ambient Listening, an AI-based solution that securely transforms a spoken conversation between a patient and a physician into a structured SOAP note, will revolutionize the daily work of many providers while seeing patients. This may be the fulfillment of the promise that electronic health records will allow computers to help providers do their jobs more efficiently. On a more personal level, I think it may be a partial answer to provider burnout.

According to the American Medical Association, about 63% of doctors report that they experience emotional exhaustion at least once a week. The sheer volume of clinical documentation required to see patients can contribute to physician burnout. We know that burnout can negatively impact patient care, leading to errors and decreased quality of care.

Last fall, I started using Ambient Listening through a mobile app on my phone. With one click, it listens to the entire patient experience and then creates a note within 30 seconds that I can review and edit immediately or later using audio-to-text. Plus, it’s fully integrated into my electronic health record; You don’t need to cut and paste.

Technology can turn any normal conversation into a note so “intelligently” and seamlessly that it forms the basis of my note in almost all encounters, and on some visits, it does everything. The technology is advanced enough to eliminate any informal pleasantries, so visit notes stay focused on what is truly medically important. I don’t have to stay glued to the computer while seeing a patient, nor do I have to write down or remember details of the conversation to document later. Ambient listening also embodies my care plan as long as I say it out loud. I take a moment to clearly state my thoughts and next steps for the patient, and the AI ​​accurately documents these thoughts for me, saving me time and keeping patients informed about their care.

Some EHR “accelerators” require special training, significant workflow modification, or are not useful enough to justify their use. I think ambient listening is widely beneficial and will be widely adopted. In my practice, this allows me to save hours of documentation time. After quick review and approval, I can leave my office on time and spend quality time with my wife, kids, and pets on the farm – enhancing my mental health, job satisfaction, and effectiveness.

Some providers may feel hesitant about an AI solution, but when it is well integrated, secure, and facilitates documentation of clinical reasoning and analysis as well as essential visit details, ambient listening is the first “killer app” of AI for practicing providers. . With AI on our side, we doctors can help keep communities healthy while maintaining our own well-being. We can focus on patient interactions and the intellectual practice of medicine rather than wasting time and energy on mundane documentation.

Ambient listening is a powerful new tool that has to be seen to be believed. After all, he beat the doctor of this country.

Robert Murray is chief medical officer at NextGen Healthcare. The position brings more than 20 years of extensive clinical experience and background in health information technology. Previously, Dr. Morey served as the company’s Chief Medical Information Officer (CMIO) since May 2017. During his tenure at CMIO, he was the “voice of the physician” in specialty, product safety, and government/regulatory affairs. Prior to becoming CMIO, he was the company’s Vice President of Clinical Product Management, responsible for clinical oversight and workflow design.


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