Governor Josh Green, MD | DCCA Statement: Consumer data exposed in cybersecurity incident affecting Nationstar Mortgage LLC dba Mr. Cooper

Governor Josh Green, MD |  DCCA Statement: Consumer data exposed in cybersecurity incident affecting Nationstar Mortgage LLC dba Mr. Cooper

DCCA Statement: Consumer data exposed in cybersecurity incident affecting Nationstar Mortgage LLC dba Mr. Cooper

Published on November 15, 2023 in Latest News Section, Newsroom

Department of Trade and Consumer Affairs

Business Relations Department

Josh Green, MD

Governor | Governor

Nadine Y. Ando

Director | Official body officer

Iris Ikeda

Commissioner of Banking Services

For immediate publication

November 15, 2023

Consumer data exposed in impactful cybersecurity incident

Nationstar Mortgage LLC dba Mr. Cooper

HONOLULU — Nationstar Mortgage LLC, doing business as Mr. Cooper, announced that customer data was involved in a cybersecurity incident that occurred on October 31, 2023. The Department of Commerce and Consumer Affairs’ Division of Financial Institutions has been actively involved with Nationstar through multiple financial institutions. state system, and ensuring transparent communication and cooperation.

In his report to federal and state regulators, Mr. Cooper stated that “the Company experienced a cybersecurity incident in which an unauthorized third party gained access to certain technology systems. After disclosing the incident, the Company initiated response protocols, including deploying containment measures.” To protect systems and data and shut down certain systems as a precaution, the company launched an investigation with the assistance of senior cybersecurity experts and notified law enforcement authorities.

Mr. Cooper’s initial analysis of the cybersecurity incident found that some customer data had been exposed. Mr. Cooper is one of the nation’s largest mortgage servicers, servicing mortgage loans to 4.3 million customers, including more than 14,000 in Hawaii.

Customers who are unable to make payments or access their accounts will not be subject to late fees, penalties, or negative credit reports related to late payments resulting from this incident. Mr. Cooper resumed normal operations on Saturday, November 4, 2023, and has successfully processed all payments received since October 31, 2023.

“We believe Mr. Cooper is taking appropriate steps in investigating this cybersecurity incident,” Banking Commissioner Iris Ikeda said. “State regulators will continue to monitor the situation with Mr. Cooper to ensure confidence in the industry and protect all affected consumers.”

For more information and updates, affected parties are encouraged to visit https://incident.mrcooperinfo.com/.

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Media Contact:

William New

Communications Officer
Ministry of Commerce and Consumer Affairs
e-mail:
(email protected)

Phone: (808) 586-7582

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