Customer is wary of CarMax after learning of the vehicle’s accident history

Customer is wary of CarMax after learning of the vehicle’s accident history

A customer is calling out CarMax on TikTok after claiming the company lied about his car’s accident history.

According to user Landon Jones (@allclearforlandon), he previously purchased a car from CarMax, and has now decided to sell it. When he bought the car, he said he was told that the car had never been involved in an accident.

To sell his car, he decided to have it evaluated at Honda, where they were handed a CARFAX report revealing an undisclosed accident involving their car.

“I was never told my car had been in an accident when I bought my car,” Jones says. “When I bought my car, they said it was clean, nothing was wrong with it, no damage reported, nothing.”

Upon seeing this, Jones went back to his purchase documents to check whether he had been told that his car had been in an accident. He eventually found his auto scan report, which mentioned no accidents or damage.

This contradiction led Jones to feel cheated and question the legitimacy of his status.

“I feel like this is illegal,” he says. “If I had known my car had been in an accident, I would have been very hesitant to buy it.”

Jones ends his video with a warning to those considering buying a car from the company: “If you’re buying a car from CarMax, you should probably be careful about things like this,” he declares.

He is not the first to make such a claim. Many Redditors reported major discrepancies between their AutoCheck and CARFAX reports.

“My friend bought a car that looked great on AutoCheck, but after the sale, we found out it had major damage on the CarFax report,” one user claimed in a post. “Multiple panels have been refinished or replaced. Even the ceiling!”

“I’ve bought a car or two over the years with a ‘clean Carfax’ when I could clearly see the repair work after an accident,” another poster claimed. “None of these reports will be 100% accurate.”

In general, many say that Carfax offers more information than AutoCheck, although the former is more expensive than the latter.

@allclearforlandon @CarMax What’s going on here friends? #fyp #car ♬ original sound – Landon Jones

In the comments section of Jones’ video, users offered their thoughts on his situation, with many discussing how concerned Jones was about the missing information.

“Just because it says ‘clean’ doesn’t mean they filed an insurance report,” one user said. “The only real thing you have to worry about is damage to the suspension, but if it has a new bumper, that will indicate an accident.”

“Auto-check reports sometimes miss accidents. “A dealership I worked at once had a problem with a car where the auto-check showed nothing, but the Carfax showed significant damage and we ended up going to arbitration with the car because we didn’t want to sell it,” recalls another.

“I worked for CarMax, be careful when you buy from there!! I was the one who used to walk vehicles and find hidden damage, you wouldn’t know the car had damage by looking from the outside.” “Checking the seals and checking the back plates will tell you the real story of the car.”

The Daily Dot reached out to Jones via direct message on Instagram, and with AutoCheck, CARFAX and CarMax via email.

Updated at 10:41 a.m. Central on February 8: In an email to the Daily Dot, a CarMax spokesperson shared the following:

“CarMax provides a free AutoCheck vehicle history report for every retail vehicle we sell. Each AutoCheck report indicates that not all accidents are reported to AutoCheck, which CarMax makes available to all customers at the time of sale. It should be noted that CarMax is not affiliated with AutoCheck, therefore we cannot and do not guarantee the accuracy of the information contained in an AutoCheck report.


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*First published: February 8, 2024, 9:00 a.m. CST

Braden Bell

Braden Bjela is a culture writer. His work can be found at Mixmag, Electronic Beats, Schon! Magazine, and more.

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